even more rude at the restaurant….don’t they need tourism here to survive? They sure don’t act like they do. I flooded the bathroom twice All in all…they can keep this place I would never return or recommend. We accidentally locked our key in the room and were told they only have 1 key per room and need to have security escort us up to open it…mind you nobody even asked who we were…LOL! The shower still confuses me… heck out my picture. Our travel companions were charged for 2 bottles of wine they didn’t even drink and they just threw their hands up and said their was nothing they could do about it but couldn’t produce a receipt showing they signed for it. From the time we checked in until the time we left, the front desk staff couldn’t care less, were very unhelpful, did not speak English and didn’t even try to help us with anything AND spoke about us to each other as we were standing there. I thought that this only occurred the first evening we stayed there because there was a wedding…we didn’t realize this happens every night! Same as another reviewer said…someone screaming in a microphone. I can confirm with the other reviews that this hotel is extremely loud.
We just returned from a 12 day trip to Italy which included a two night stay at this hotel. The hotel and staff really have to buck their ideas up and improve their service. The only reason I didn’t give 1* for this hotel is that the bed was very comfortable, the location was convenient and there was a carpark.
Before I used the shower I had to wedge the shower screen into position as the first time I used it, I assumed it would work, as this is supposedly a 4* Hotel right? Silly me! No! The first time the whole bathroom flooded with almost a cm of water. When you take the remote control to the staff they return it still broken to confirm that the TV is ONLY for decoration and not to be used. The room had a large curved TV, but this is obviously for decoration only as the remote control didn’t work so you can’t turn it on. The hotel is noisy as it seems to be popular for weddings & christenings etc which go on till early hours. The room I stayed in was comfortable and clean. (I speak Italian so it’s not a language issue). The staff are quite unhelpful unfortunately. The location of the hotel is convenient for Salerno and the Amalfitana coastline.
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